A New York Times article this week described reportedly common rude behaviors in the workplace. More and more people are recognizing that how we behave toward one another in key conversations and meetings can impact performance, efficiency, job satisfaction, and health. Yet previous research done by Jim Coan, John Gottman and others suggests that some “rude” behaviors may be more detrimental to relationships than others. Some examples of these include sarcasm; insulting language; blaming statements; and cross-complaining. In fact, the frequency of eye rolling in relationships is associated with more doctor visits in the years that follow!

Luckily, behavior coding is providing a clearer picture of how specific behaviors – even ones expressed in subtle ways – can derail results and relationships in the workplace. And you can learn to detect very subtle forms of these behaviors, and become better at coping with them. Our Standardized Affective Recognition and Response (StARR) training helps teams and leaders to recognize and categorize emotional behaviors – and deal with them more effectively. Once you’ve learned to “code” behavior, you will never see the world in the same way again.